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Run the "GetUid" utility (often found in a "Keygen" or installation folder) as an Administrator to retrieve your current computer's UID.
For further help, you can review detailed setup steps in the Autodata 3.45 Installation Guide for manual driver installation? Autodata Runtime error 217 at 004bb10d Windows 10/7/8/XP Autodata Runtime error 217 at 004bb10d Windows 10/7/8/XP Madman Car Sentinel USB Key Not Recognized? Here's How to Fix It
Download the latest environment runtime installer directly from the official Thales/Sentinel website (the OEM provider for Autodata's hardware keys). Run the "GetUid" utility (often found in a
Fixing the "Hardware Information Does Not Match with Your Dongle" Error in Autodata
The “hardware information does not match” error is almost never a disaster. In 80% of cases, it’s a driver or port issue you can fix yourself. For the remaining 20%, Autodata’s support team has seen this hundreds of times and will get you back online quickly. Here's How to Fix It Download the latest
You are trying to run the software in a virtual environment not configured correctly. Troubleshooting Steps: How to Fix It
Windows sometimes turns off USB ports to save power, causing the software to lose contact with the dongle hardware. Right-click the Start menu and select . Expand the Universal Serial Bus controllers section. For the remaining 20%, Autodata’s support team has
You can reach them through the Official Autodata Support Portal. Summary Checklist Reset connection Change USB Port Avoid faulty port issues Update Drivers Ensure proper driver communication Run as Admin Bypass permission issues Contact Support Re-host license (if hardware changed)