Connect a monitor and a USB mouse directly to the Trueview DVR.
Some newer TrueView models require you to hold the reset button during power-on until a beep sounds (soft reset, preserves footage). Consult the exact model’s manual.
Once you have successfully regained access to your TrueView DVR, protect your system from future lockouts and unauthorized access:
Type this security code exactly as received into the prompt on your DVR monitor and click . trueview dvr password reset
Visit the official Trueview Contact Page or draft an email directly to .
Keep your credentials in a secure place, like a password manager.
: An invoice or receipt showing you own the equipment. Connect a monitor and a USB mouse directly
A standard manufacturer-recommended protocol involves contacting technical support with the device's unique MAC address. Support can then generate a one-time "Safe Code" or reset file tailored to that specific hardware. Hardware Hard Reset:
: Unplug the power cable from the back of the DVR.
: Type the resulting 6-to-8-digit generated code into your DVR's password field. Once you have successfully regained access to your
Touch both pins simultaneously with the metal tool to bridge (short) the circuit. While keeping the pins shorted, power on the DVR.
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[ Power Off ] -> [ Open Cover ] -> [ Locate Jumper/Button ] -> [ Hold & Power On ] Method A: The Physical Reset Button Unplug the power supply from the DVR.
Increase the brightness of your monitor or TV. If reflection or glare is blocking the phone camera, try changing your physical angle or manually typing the serial number string printed beneath the QR code.