The SPLM service on the host server has crashed or failed to start automatically.
Most 7502 errors happen because the client computer cannot talk to the license server.
Navigate to and select Show Key Status . Note down the current host address. cadworx splm error 7502
Set a weekly scheduled task on the license server to restart the SPLM service during off-peak hours to clear memory leaks.
Insert the lock into a known working (avoid external unpowered USB hubs). The SPLM service on the host server has
Once resolved, you can take steps to avoid future 7502 errors:
SPLM typically communicates over specific network ports (often port 5001 or custom ports defined during installation). Firewalls frequently block these. Open Command Prompt on the workstation. Note down the current host address
Configure your IT monitoring tools to send an alert if the SmartPlant License Manager service stops on the host server.
Understanding why this error happens and how to resolve it quickly minimizes project downtime and keeps engineering teams productive. What Causes SPLM Error 7502?
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Navigate to the following path (depending on your system architecture): HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Intergraph\SPLM Or HKEY_LOCAL_MACHINE\SOFTWARE\Intergraph\SPLM