Stib Mivb Portail _top_ -

Renew your monthly or annual passes in just a few clicks.

For individual commuters, the personal customer portal on the official STIB-MIVB Website serves as the primary hub for managing transit products. By creating a registered customer profile, you gain access to vital self-service tools: Belgian Mobility Open Data Portal - STIB - MIVB

The "Portail" (Portal) of , the Brussels public transport operator, can refer to two distinct digital ecosystems: the Business Portal for professionals and the Open Data Portal for developers.

Update your address, phone number, and language preferences. You can also opt-in to receive SMS or email alerts about network disruptions or delays affecting your regular lines.

Go to the official STIB-MIVB website and click on the "My MOBIB" or "Portail" link. stib mivb portail

: Keep an eye on your inbox for a validation link; clicking this "activates" your digital presence on the network. 2. The Command Center: Features of the Portal

You can view timetables for specific lines or look up live departures for any stop on the network 1.2.3. C. Traffic Information

| Year | Unique monthly portal users | Mobile app downloads | Digital ticket share (%) | |------|----------------------------|----------------------|--------------------------| | 2018 | 1.2 million | 850,000 | 18% | | 2020 | 2.1 million | 1.4 million | 34% | | 2023 | 3.4 million | 2.2 million | 58% |

One of the most significant evolutions mirrored by the STIB-MIVB Portail is the shift away from physical vending machines toward digital autonomy. Renew your monthly or annual passes in just a few clicks

The portail is fully trilingual:

The consumer-facing portal functions as a self-service dashboard for daily commuters navigating the city by metro, tram, or bus. By creating an account on the STIB-MIVB Personal Space , travelers can bypass lines at physical GO vending machines.

The Third-Party System is another B2B portal. When a company or organization establishes a third-party agreement with STIB-MIVB, an administrator is granted access to this portal. It is designed for managing specific types of subscriptions and agreements, such as those facilitated by mobility platforms like Mbrella.

The STIB-MIVB Portail is more than just a website; it is an essential tool for navigating Brussels efficiently, saving time, and securing your travel budget. If you need help with a specific task on the portal: a subscription Registering a lost card Uploading a school certificate Update your address, phone number, and language preferences

: Order, renew, and terminate employee transit subscriptions in a single click.

| Feature | Portail (Web) | STIB App (Mobile) | | :--- | :--- | :--- | | | Account management, subscriptions, lost cards | Real-time trip planning, live departures | | Ticket purchase | Yes, but requires a validator to load | Yes, but uses "m-tickets" (digital on phone) | | Requires MOBIB card? | Mostly yes (except for m-tickets) | No (you can use phone as ticket) | | Auto-renewal setup | Yes | No | | Blocking lost cards | Yes | No (redirects to web portal) | | Offline access | No | Yes (saved journeys) |

: Access a clear record of your past transactions, which is especially helpful for expense reporting or tax purposes.

| Feature | Portail (Web) | STIB App (Mobile) | |--------|--------------|-------------------| | Buy tickets | ✅ (load to MOBIB) | ✅ (e-tickets + MOBIB) | | Manage subscription | ✅ | ❌ (limited) | | Journey planner | ✅ | ✅ (optimized) | | Real-time alerts | ✅ | ✅ (push notifications) | | Block lost card | ✅ | ❌ | | Download invoices | ✅ | ❌ |