If you encounter errors during the download or activation phase, check these common roadblocks: 1. Connection Timed Out
A string generated by the TSplus software that identifies your unique server hardware.
TSplus utilizes a permanent licensing model based on a single server activation. Every purchased license is tied directly to your unique server hardware configuration via a . Key License Components tsplus license lic download
: A prompt will appear asking to restart the TSplus web services. Click Yes to apply the license immediately. Method 2: Offline License File Download
The activation process occasionally requires a brief "handshake" with the TSplus licensing servers. Ensure your firewall allows outbound traffic to license.tsplus.net . If you encounter errors during the download or
Copy this URL and open it on an internet-connected device.
While you can always re-download your license from the portal, keeping a backup of your .lic file is a best practice for . If your server hardware fails, having your order details and license file handy will significantly speed up the restoration of your remote work environment. Every purchased license is tied directly to your
TSplus License LIC Download: A Complete Guide to Activating Your Remote Access Solution
| Problem | Solution | |---------|----------| | | Check if you used a different email during purchase. Contact support with your Order ID. | | Download button missing | Payment may still be pending. Allow 1–2 hours for automated delivery. | | “Invalid license file” error | Ensure you downloaded the correct product license. A Remote Access license won’t work on a Web Server installation. | | File does not apply | Right-click Admin Tool → Run as Administrator before loading the license. | | Trial expired after applying license | Clear browser cache on client devices; the server may need a reboot. |
If you encounter issues during the LIC file download or installation process, here are some common troubleshooting steps: