Employees generally wear Dutch Bros branded apparel, which is frequently updated through company clothing drops. When wearing personal clothes, items must be clean, free of offensive graphics, and practical for a fast-paced kitchen environment. Safety and Hygiene
Frequent tardiness or unexcused absences (no-call, no-shows) are grounds for immediate disciplinary action, as they directly impact window wait times. 5. Top Employee Perks and Benefits
Because Dutch Bros is primarily walk-up and drive-thru (not indoor cafes), the handbook has a weather section:
Unexcused absences or failing to show up for a shift without finding a replacement is considered a severe violation that can lead to immediate termination. dutch bros employee handbook top
: Specific timing windows exist for pulling espresso shots (e.g., regular/decaf vs. white coffee).
Employees are trained to move with a "sense of urgency"—a controlled quickness that demonstrates respect for the customer's time.
At the heart of the Dutch Bros handbook is the "Trinity" of core values. Every employee is expected to master these three elements on every single shift. Employees generally wear Dutch Bros branded apparel, which
: Provides a framework for reporting internal concerns without fear of retaliation. Corporate Governance Guidelines
Mastering the Dutch Bros employee handbook comes down to balancing operational discipline with an outgoing personality. By prioritizing safety, showing up reliably, and embracing the company's culture of infectious positivity, you can easily transition from a new trainee to a top-performing Broista.
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Employees are taught to treat the drive-thru window as a stage. You are expected to make eye contact, smile, and engage in genuine conversation.
The term "Broista" is a trademark of Dutch Bros culture, signifying more than just a barista. The employee handbook establishes the premise that employees are the "fuel" of the company. The top directive of the handbook is not the quality of the coffee, but the quality of the connection. New hires are immediately introduced to the concept of "Dutch Luv"—a corporate ethos that mandates kindness and optimism as job requirements. The handbook frames the drive-thru window not as a transaction point, but as a stage for emotional exchange.
: Facial piercings, tattoos, and dyed hair are generally allowed. However, long hair must be secured back for food safety compliance. Key Benefits & Growth