Manageengine Servicedesk Plus License Xml

If you need to manage software licenses within ServiceDesk Plus, you can import license information from CSV files rather than entering them manually. This is particularly useful when migrating from other systems or bulk-adding licenses. If failures occur during CSV import, download FailedLicensesList.csv and compare it with ErrorList.txt to correct issues before re-importing.

The number of IT and non-IT assets you can manage.

Specifies the maximum number of concurrent or named IT technicians allowed to log in.

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Follow these steps to apply a license when ServiceDesk Plus fails to start:

Ensure the license file is generated for the exact version of ServiceDesk Plus you are running (e.g., v14 vs v13).

The license file is typically named AdventNetLicense.xml , though the filename may vary depending on your version and delivery method. If you need to manage software licenses within

Once you have purchased or renewed your license, you will receive a new XML file via email. Follow these steps to update your system:

Identifies if you are on Standard, Professional, or Enterprise.

Which of ServiceDesk Plus are you currently running? The number of IT and non-IT assets you can manage

The evaluation period ended, or your annual subscription term concluded.

: Navigate to ManageEngine\ServiceDesk\lib and copy the three existing files ( AdventNetLicense.xml , petinfo.dat , product.dat ) to a completely separate directory as a safety backup.

Before applying the new XML license, you must manually delete or deactivate excess technician accounts and remove excess assets until your current usage falls within the limits of the new license. Issue: License Details Not Updating in the UI

To request renewal: